All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high volume periods or promotional events, processing times may be slightly delayed.
Shipping charges for your order will be calculated and displayed at checkout. We offer standard courier delivery across South Africa. Estimated delivery times are typically between 3 to 5 business days from the date of dispatch.
Local delivery is available for addresses within the greater Durban area. Deliveries are typically made within 1 to 2 business days. We will contact you via text message or email with the phone number you provided at checkout to notify you on the day of our arrival.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Certain types of items cannot be returned, like perishable goods (such as pet treats or food), custom products (such as special orders or personalized items), and personal care goods (such as grooming products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
Questions about our policies?
If you have any questions or need to initiate a return, please contact us at
support@ddhstrut.com